Frequently Asked Questions

Here you’ll find answers to the most common questions about Suzy Decor — from materials and care to shipping and sustainability.

Question What materials are your jewelry pieces made from?
Answer

All Suzy Decor jewelry is handmade using clay, shaped and finished by hand. Earrings and necklaces are completed with high-quality, nickel-free, hypoallergenic fittings for comfortable everyday wear.
You can learn more on the Materials & Care page.

Question How should I care for my jewelry?
AnswerClay jewelry should be stored in a soft pouch or jewelry box and handled with care. Avoid contact with water, perfumes, and cosmetics.
Full care instructions are available on the Materials & Care page.
Question Are Suzy Decor pieces made sustainably?
Answer

Sustainability is part of how I work — through mindful material use, small-batch creation, and pieces designed to be worn and kept for a long time.
You can read more on the Sustainability page.

Question Do you ship internationally?
Answer

Yes, I ship worldwide. Delivery times vary depending on destination.
Please visit the Shipping & Returns page for detailed information.

Question What is your return policy?
AnswerMost items can be returned within 14 days of delivery if unused and in original condition.
Please note: earrings cannot be returned for hygiene reasons, unless faulty.
Full details are available on the Shipping & Returns page.
Question Will my product look exactly like the photo?
Answer

Each piece is handmade and one of a kind. Small variations in shape, texture, or color are natural and part of what makes your piece unique.

Question Do you offer gift wrapping?
Answer

Yes. Orders are packed with care, and eco-friendly gift wrapping is available for a more thoughtful presentation.