Returns & Exchanges

Each Suzy Decor jewelry piece is handcrafted with care in my studio in Fisterra (Finisterre), Spain. If something doesn’t feel right when your order arrives, I want the return or exchange process to be clear, fair, and respectful for both of us.

In line with EU consumer regulations, you may request a return or exchange within 14 calendar days from the day you receive your order.

During certain peak periods (such as the holiday season), this window may be extended – any changes will be clearly noted on the site.

Please note that items made to order or clearly personalized are not eligible for return.

1. Contact me first:
   Email info@suzy-decor.com within the return window, letting me know whether you’d like a return or an exchange.

2. Prepare your item:
   Items must be unused, unworn, and returned in their original condition, including all packaging and tags.

3. Send the item back:
   Once confirmed, you’ll receive instructions for returning your item. Returns should be sent using a trackable service.

• Refunds are issued to the original payment method once the returned item has been received and inspected.
• Exchanges are subject to availability. If the replacement item has a different price, any difference will be settled accordingly.
• Processing typically takes 3–5 business days after inspection (bank processing times may vary).

Original shipping fees are non-refundable unless the item arrived damaged or there was an error on my side.

Return shipping costs are covered by the customer, unless the item arrived damaged or there was a mistake with your order.

If your item arrives damaged, please contact me within 7 days of delivery with photos and your order number so I can make it right.

• Items made specifically to order or clearly personalized
• Worn or used jewelry
• Earrings showing signs of wear, for hygiene reasons

(This follows EU consumer protection rules for made-to-order and hygiene-sensitive items.)

If you’re unsure about materials, sizing, or the best option for your situation, feel free to email me at info@suzy-decor.com . I usually reply within 24–48 hours.